General terms and conditions

Important customer information

General terms and conditions of this online shop



Service
Ordering made easy
Contract of sale
Delivery
Cancellation policy
Right of withdrawal
Model consumer withdrawal form
Warranty
Legal information
Prices
Shipping costs
Payment
VAT and customs
Delivery outside Germany
Packaging disposal
Retention of title
Place of jurisdiction
Supplier identification
Disclaimer
Data protection

General terms and conditions of business
Status: 02.01.2020

Ordering made easy
By phone 0221-39780 292
By fax 0221-6777 4934-9
Or you can easily and conveniently order online in 5 steps in the Stevia Online Shop.

Sales contract
You place a binding order when you have gone through the online ordering process by entering the information requested there and click on the button "Place order now" in the last step of the ordering process. After you have sent your order you will receive an order confirmation by email.

After completion of the order process, the purchase contract will not be saved by us and cannot be retrieved. However, you can print out the order data immediately after placing your order. You will also receive an order confirmation by e-mail.

Contract partner
For orders via the stevia-pura.de or stevia-shop24.com webshop the contractual partner of the purchaser is the STEVIA GROUP.

Delivery
Delivery is usually within 3 working days after receipt of the order. Delivery may be delayed by one working day if there is a Sunday or public holiday between order and delivery. If a particular item is not available, we commit ourselves to inform you about the unavailability before accepting the order. You can then of course change or cancel your order.

Cancellation policy
You can return delivered goods without giving reasons within 14 days. You can revoke your contractual declaration within 14 days without stating reasons in text form (e.g. letter, fax, e-mail) or - if the goods have been delivered to you before the end of this period - also by returning the goods. The time limit begins after receipt of this instruction in writing, but not before receipt of the goods by the recipient and also not before we have fulfilled our obligations to inform you according to article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our obligations according to § 312g paragraph 1 sentence 1 BGB in conjunction with article 246 § 3 EGBGB, but not before the purchase contract has become binding for you through your approval of the purchased item.

Right of revocation
You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, have taken possession of the goods.

In order to comply with the cancellation period, you must, in order to exercise your right of cancellation, inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to cancel this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

The notice of revocation should be sent to:

STEVIA GROUP
Krohstr. 4
50968 Cologne
Phone 0221-39780292

Fax: +49 221-6777 4934-9
info(a)stevia-group.com

The return of the goods is to be addressed to:

STEVIA GROUP
Krohstr. 4
50968 Cologne

Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges resulting from your choice of a different method of delivery from the low-cost standard delivery offered by us), without undue delay and no later than fourteen days from the date on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

Return shipping costs
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.

In the event of an effective cancellation, the services received by both parties are to be returned and any benefits derived (e.g. advantages of use) are to be surrendered. If you are unable to return the received services in whole or in part or only in a deteriorated condition, you may be required to pay compensation for lost value. This does not apply if the deterioration of the goods is exclusively due to their examination - as it would have been possible for you in a shop. In addition, you can avoid the obligation to pay compensation for lost value for any deterioration of the goods caused by the intended use by not using the goods as if they were your property and by refraining from doing anything that could reduce their value.

Exclusion of the right of revocation

The right of withdrawal does not apply to contracts

for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

for the supply of goods which are liable to spoil quickly or whose expiry date would be quickly exceeded.

for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market, over which the Contractor has no influence

for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

End of the cancellation policy


Warranty
All products of this shop are carefully selected, should delivered items have obvious material or manufacturing defects, please complain such errors immediately to us or the transport company. For all defects of the purchased items that occur during the legal warranty period, the legal claims for supplementary performance, for removal of defects/new delivery as well as - if the legal requirements are met - the further claims for reduction or withdrawal give you - at the discretion of STEVIA GROUP - the right to repair, replacement or refund of the purchase price. Of course the warranty does not apply to the consequences of normal wear and tear or improper use.

Legal notes
Within the EU, Stevia leaves are not approved as food. We therefore sell Stevia leaves only as a dental care and cosmetic base. With the conclusion of a sales contract you confirm that we have informed you about the restrictions of use and the status of Stevia leaves within the EU and that we have read, understood and accept this part of our terms and conditions without any contradiction or restriction. Stevia Group assumes no liability for improper use.

Prices
The prices mentioned on stevia-pura.de or stevia-shop24.com are Euro prices including the legal value added tax.

Shipping costs
The shipping costs per order and delivery address for deliveries within Germany are € 3.99 up to 1kg and above € 4.99.

Payment
Prepayment
After your order you will receive an invoice by e-mail with our bank details.
Your advantage when paying by bank transfer is that you do not have to transmit sensitive credit card data.

After receipt of the invoice amount the order will be shipped to you immediately.

Bank transfer payments to:

STEVIA GROUP
IBAN: EN69370700240570050500
BIC/SWIFT code: DEUTDEDBKOE
Reason for payment: Enter your invoice number

Please also enter your invoice number as the reason for payment for transfers from abroad.

PAYPAL
PayPal is an online payment service with which you can pay easily, quickly and securely. Here you can register with PayPal and use it immediately: www.paypal.de/anmeldung
Paying with PayPal is always free for buyers.

Value added tax and customs
The prices mentioned on stevia-pura.de or stevia-shop24.com are inclusive of the legal value added tax.

Delivery outside Germany
For the delivery of products to EU and EFTA countries, the shipping costs for foreign postage, insurance and packaging depend on the weight. Please take the prices during the ordering process.

EU internal market:
We will invoice you the respective valid German value added tax. It is already included in our prices. Thus the customary national value added tax is not applicable for you. Customs duty is not levied.
EFTA countries:
We deduct the German value added tax of 19% from the purchase price. The delivering postal service charges the customary national VAT rate. Additional customs duties may apply.

Packaging disposal
In accordance with the regulations of the German Packaging Ordinance, we are obliged to take back packaging of our products that does not bear the mark of a system of nationwide disposal (such as the "Green Dot" of the Duales System Deutschland AG) and to ensure that it is reused or disposed of. For the collection and return of our used, completely empty packaging without the "Green Dot", please call us.

Retention of title
The goods remain our property until full payment has been received.

Place of jurisdiction
German law shall apply insofar as this can be agreed upon in a legally effective manner. In all other respects, our General Terms and Conditions of Business shall apply. The place of jurisdiction outside the EU is Cologne.

Provider identification

STEVIA GROUP
Krohstr. 4
50968 Cologne
Business owner: Michael Tietz

By phone 0221-39780 292
By fax 0221-6777 4934-9
info(a)stevia-group.com

Disclaimer for external links
The STEVIA GROUP refers on its pages with links to other pages on the internet. The following applies to all these links: STEVIA GROUP explicitly declares that it has no influence on the design and contents of the linked pages. Therefore we dissociate ourselves hereby expressly from all contents of all linked pages of third parties on www.stevia-group.de and do not adopt these contents. This declaration is valid for all displayed links and for all contents of the pages to which links lead.

Image rights
All picture rights are owned by the STEVIA GROUP or its partners. A use without explicit approval is not allowed.

Privacy policy
The basis for all data processing procedures such as collection, processing and transmission are the legal regulations and data protection provisions of the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG).
Your data necessary for business transactions will be stored and passed on to service providers commissioned by us to the extent necessary for order processing.

Note: You can object to the use, processing and transmission of your personal data for your own marketing purposes at any time by sending an informal message by post or by sending an e-mail to info(a)stevia-group.de. However, this does not apply to the data required to process your order. With the receipt of your objection we will use, process and transmit the data concerned only for the handling of your order and will stop the further sending of advertising material to you. Your data will not be passed on to third parties except for order processing.

Storage of the order text
The order text can no longer be called up after completion of the ordering process and is not stored by us. However, you can print out your order data immediately after sending the order.

When does Stevia Group use and process personal data?
The STEVIA GROUP attaches great importance to data protection when handling your personal data and we strictly adhere to the legal provisions of the Federal Data Protection Act and the Telemedia Act when collecting, using and processing your personal data. In some cases, however, we need personal data from you, and indeed at: Ordering, participation in competitions, subscribing/unsubscribing to the newsletter, canvassing for friends when using the protected shop area and when contacting us.

Your data helps us to constantly improve ourselves and offer you an individual shopping experience. We use the personal data and to inform you about orders, services, products and offers as well as to process the orders, to deliver the goods, to check the creditworthiness, to process the payment and to prevent abuse.

In order to be able to contact you easier and faster, but also to be environmentally friendly and save resources than by post, we ask you to give us your e-mail address. Of course, we will only use it for advertising purposes if you have expressly agreed to this.

What does Stevia Group do with your personal data?
We store your personal data to ensure optimum order processing and, if necessary, pass it on to other companies for this purpose. In this context, it would be conceivable, for example, to pass on the data to a supplier who will deliver the goods to you directly ex works. The recipient may only use the data passed on in this way to fulfil his or her task and no other use of the information is permitted. We only use and process your address and order data for our own marketing purposes.

You can of course object to the use, processing and transmission of your personal data for marketing purposes by sending an informal message by post or by sending an e-mail to info(a)stevia-group.de. However, this does not apply to the data required to process your order. With the receipt of your objection we will use, process and transmit the data concerned only for the handling of your order and will stop the further dispatch of advertising material to you.

How does Stevia Group protect your personal data?
When you register in the area or for participation in a competition or place an order, your personal data is transmitted to us. To prevent it from falling into the wrong hands, we encrypt it using the SSL (Secure Socket Layer) process. This is a proven and very secure data transfer method on the Internet.
Furthermore, Stevia Group maintains various other security measures to protect the personal data of its customers. In connection with these security measures, you will occasionally be asked to provide proof of your identity before we display personal information.

Does Stevia Group use cookies?
We use cookies to make your shopping experience as pleasant as possible.

What are cookies and what do we use them for?
Cookies are text files that are stored on the user's computer when they visit a website.
Stevia Group uses so-called session cookies, which are immediately deleted when the browser is closed. This allows you to conveniently enjoy, for example, the cross-site shopping basket display, which shows you how many items are currently in your shopping basket and your current purchase value.
In addition, STEVIA GROUP also uses cookies that are used beyond the session ("session-spanning cookies"). Especially these cookies serve to make our offer user-friendly, more effective and safer. Thanks to these files it is possible, for example, that you get information on the page that is specially tailored to your interests. The exclusive purpose is therefore to adapt our offer to your customer wishes in the best possible way and to make surfing with us as comfortable as possible for you.
Of course you can set up your browser so that it does not store our cookies on your hard disk.

Would you like to receive further information about data protection or the possibility of an online objection? Then let us know your request!
info (a) stevia-group.com