Shipping and shipping costs
Shipping and delivery times
What are the shipping costs?
For an order value up to 50,00 € the shipping costs are 4,85 € within Germany.
From an order value of 50,00 € the delivery is free of shipping costs within Germany.
The shipping costs for foreign countries are automatically calculated according to the shopping basket value and weight.
Shipping costs are automatically calculated according to shopping basket value. If you redeem a promotional voucher, the basket value may be reduced and shipping costs may apply.
Which shipping methods are available?
We offer you the parcel service with DHL and Deutsche Post International. We also deliver to packing stations.
At what times will my order be delivered?
You will receive your delivery on weekdays, except on Sundays and public holidays, within the usual DHL delivery time of 08:00 - 18:00.
What delivery time should I expect?
Unless otherwise stated in the respective offer, the goods will be delivered within 3 - 5 days in Germany and within 7 - 10 days after conclusion of the contract in the case of international deliveries (after the time of your payment instruction in the case of agreed advance payment).
Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
Can I track my order?
Yes, you can track your order.
The tracking number for your order will be emailed to you with a shipping confirmation.
Where can I find my tracking number?
To view your tracking number, please log in to your customer account and select My Orders.
Your tracking number will be displayed there. You will also be able to connect directly to the DHL website to track the status of your shipment.
With which shipping service providers will my order be shipped?
In Germany, your order will be shipped exclusively via the leading parcel service provider, DHL Paket. Shipping abroad is handled by international postal companies and DHL.
Can I have my order delivered to a Packstation?
In principle, orders to Packstations are possible with our parcel service.
What is a DHL Packstation?
You can use a DHL Packstation to pick up, frank or send parcels at any time, regardless of the opening hours of your post office. DHL Packstation is only available to customers in Germany. For each order, you can choose in our online shop whether your order will be delivered to a Packstation near you or directly to your home. Using DHL Packstations is very simple and requires a short registration with DHL Paket.
Can I have the order sent to an alternative delivery address?
Yes! An alternative delivery address, including delivery to DHL Packstations, is possible. When placing your order, please simply state the alternative delivery address to which your order should be sent.
Please note that for technical reasons it is no longer possible to change the delivery address after you have completed your purchase.
The shipping costs calculation is only available if you have something in your shopping cart.